No one can deny the significance of effective computer hardware to ensure matchless service delivery and businesses can maintain that desired level by choosing a suitable IT support services provider. However, make sure that you are investing your funds in the right place. Readout these questions and it will help you to make a better decision while negotiating with the support provider.

In This Blog

This blog will introduce you to these great questions:

  1. What is unique about your support provision?
  2. What is exactly included in the support I will get?
  3. Will I get a dedicated remote and ground support team throughout my contract tenure?
  4. What is your recovery plan in case of any hardware disaster?
  5. Which IT system do you use at your premises?
  6. Are your pricing plan and SLA suitable for small business?
  7. Can you show me your case studies?

Let’s begin validating the importance of each of the questions.

1. What is unique about your support provision?

If you take a look at any managed IT support company, they would claim to be ‘the best’ in the industry. But are they capable of so? Your first question will determine their uniqueness in the industry. Ask them to prove their distinguished service with some proven business facts and figures.

For example, if a company claims to provide the fastest response rate in case of a disaster, ask them to provide some references from the industry. Verify these claims at your end to make sure that you are moving forward to a valuable business agreement.

2. What is exactly included in the support I will get?

An IT services company generally describes its services along with the proposal but it’s not sufficient to shape your decision. Ask them in detail about the service inclusion. List down every single machine of your business and ask whether it is included or not. Like many providers don’t include mobile devices such as smartphones and tablets etc. If your organizational workflow requires support provision of all the devices, negotiate for all of them before heading towards pricing.

IT Support London

3. Will I get a dedicated remote and ground support team throughout my contract tenure?

Many companies assign a team to multiple clients which cause delay of support when required. Contracting with an IT support and services company is useful only when they assign a dedicated support team for you. Clarifying this question will eliminate many support issues later. Having a dedicated team will ensure that you get an immediate response in case of any query that can be solved through remote communication.

In case of a fault that needs on-ground assistance, a dedicated team can save your critical hardware. For example, if an IT support London company provides a devoted support team to a London-based business, they can get timely support to resolve any physical discrepancy. Therefore, make sure that you get the local on-ground support included in the contract.

IT Support London

4. What is your recovery plan in case of any hardware disaster?

Humans are known for their actions in adversity. The essence of an effective support provider reveals when a disaster happens. Ask them how they plan to recover hardware when a disaster happens. They may convince you by showing some stunning images but don’t rely on it solely. Inquire them in detail about their recovery plan. If you feel so, read the recovery plan thoroughly and then analyze whether it can protect your on-premises machines or not. Satisfying the clients by providing a good recovery plan shows the commitment of a managed IT support company.

Small Business IT Support

5. Which IT system do you use at your premises?

Would you go to a doctor who has unhygienic and outdated medical instruments? Surely not! The same is the scenario with the IT services company. If possible, visit the company’s facility and review their IT systems. Now, it’s time to check their devices. If all the hardware equipment is up to standard to which the company claim so, it is a sign to move ahead to the contract. Otherwise, it would be a loss to your resources.

IT Support London

6. Are your pricing plan and SLA suitable for small business?

Internet is the world of small business. Most probably you own a small business that is growing rapidly and Your growth demands justified expense management. So, ask the negotiator about their pricing plan for small business IT support. Understand the pricing schedule with every aspect of their service level agreement. SLA (service level agreement) categorises the type of support with its suitable priority level. Confirming the cost with SLA will explain either it's reasonable to your business or not. Moreover, discussing the SLA shows that you understand every aspect of the negotiation.

IT Support London Pricing Plans

7. Can you show me your case studies?

The last question that stamps the authenticity of the company is asking their case studies. Review the case studies and testimonials with a comparison to the business discussion that you have done just yet. Evaluate each case study that how effectively the company has managed to maintain the IT hardware. If you find that case studies confirm the statements they claim, it’s a green signal to the agreement.

Finding the best support services provider in your local area or remotely depends upon how well informed you are. Now you have understood the compatibility of these questions for your business negotiation, remember the fact that these questions help you get a broad understanding of the IT company to which you are negotiating. Besides these questions, don’t forget to checklist the basic questions about professional IT services providers. Make the final decision that fits the best interest of your business. Even during the contract, take a fact-check eye on the service and negotiate any changes if you require.

Back To Top